1. How do I order on eshop.ktautopart.com?

Ordering on http://eshop.ktautopart.com/ is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping products. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for choosing payment method. You can complete your order by choosing Paypal, Western Union, Money Gram , Credit Card( via Paypal) and T/T. Once payment have been settled according to the instruction, your order will be in processing.

 

2. Do you ship your merchandise worldwide?

Yes, we will send our merchandise worldwide by international express , such as DHL, UPS, FedEx, EMS and DPEX, and it usually takes about 5-9 working days to delivery.

 

3. How long will it take for my order to be processed and delivered?

Once you have submitted the order, it will normally take one to two working days for us to process the order and please allow 5-9 working days for delivery via DHL, UPS, FedEx, EMS or DPEX . 

 

4. How much shipping will be charged for each order and how can I track my parcel online?

The shipping costs is largely depends on the items you ordered, the quantity and the location where expected to be deliveried, for the exactly rate you can check it by adding the desired items in your shopping cart and then check the shipping costs by filling up relevant information according to the instruction by our system.The tracking information will be sent by email once the items have been shipped.The shipping of the items is online traceable.

 

5. What kind of currency do you accept?

At present, we accept USD, GBP, EUR, CAD, INR, IDR, PHP, MYR, THB as well as other currencies. For all currecies, please check from our online store directly.

 

6. What should I do if my order never arrived?

Please email contact customer service for assistance. Our email address is eshop@ktautopart.com

 

7. How can I make returns or exchanges?

We provide return and exchange service for our valued customers. Please refer to our policy firstly and contact us by email at info@ktautopart.com.

 

8. Things are usually cheaper if they are bought in bulk. Are they?

Yes , it's sure! It will be cheaper if you are a bulk shopping, please contact us for further assistance.

 

9. What should I do if the items were damaged upon receipt?

You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

 

10. How to claims warranty?

If the items was found any defective during the warranty period, please contact our supports team directly for the replacement. In most cases, just take pictures or video to proof the defective was caused by factory defective is okay, returning defective item is unnecessary unless the defective can't be recognized by providing pictures or videos. Buyer will bear  shipping costs and tax ( if have) for the replacement items.

 

Online Store Supports Center of 

Kingtech Auto Parts Co., Ltd


 

Address: No. 42 YongFu Road, Yuexiu District, Guangzhou China Zip Code: 510095 Phone: 0086-208 357 2979